SHOPPING INFORMATION

Yes. Our delivery charges apply to areas beyond our free delivery zone. When you see delivery charges at checkout, it means your location is beyond our free delivery zone.

We deliver within 24hrs in Uganda, Kenya and South South Sudan currently. Other countries varies 1-14 days. We process your order sameday of ordering for delivery.

You will automatically get an email on your order summary. A tracking number is emailed to you after your order has been processed.

Yes, we send you an invoice. In an event you haven’t received your invoice, please contact us immediately. You will be emailed.

PAYMENT INFORMATION

Your orders can be subjected to separate shipments due to multiple items can be housed at different fulfillment centers. Based on the order, one item might be shipped ahead of another product you purchased.

If you are concerned about a missing item, please find the tracking number(s) and check with the shipping carrier to confirm that your packages(s) were delivered.

If your tracking indicates the package was delivered but you are not in possession of it, please contact us for further assistance.

First, we apologize for this rare occasion. Please contact us immediately with below information:

  • Your order #
  • The name of the item you have received
  • The name of the item you should have received
  • A photo of the item you have received

After receiving the above information, we will work on sorting this issue out asap. Your information and photo shall be verified before any correction process begins.

There is no need to return the wrong item, we will simply send a replacement at no cost to you.

We can change for you 20 minutes after placing your order before shipping is initiated. Call us directly above this change.

We do not allow order cancellation.

That is the tracking detail of your order.